SAP IPR Intelligent Product Recommendation

When AI assists with product recommendations, your sales become faster and more customer oriented.

The better sales representatives understand customer needs, the more accurate their product recommendations are - and the more deals they can close in the same amount of time. SAP IPR (Intelligent Product Recommendation) is a real game changer here, as it supports your sales team in asking specific questions about customer needs and workflows. Or it reads tender texts and interprets them. On this basis, it automatically creates relevant recommendations that are fed from (historical) sales data and their technical configurations. It also outputs delivery times, sustainability data and economic key figures (TCO parameters) for them – this is a powerful tool, especially for products with many variants and complex product ranges. The result: sales productivity increases, training costs fall, errors are minimized and customer satisfaction increases.

With us, the efficiency gains don't just start when SAP IPR is already running - we also ensure smooth implementation. As specialists in process consulting for SAP-driven customer experience ecosystems, we know the challenges you face. We don't just want to be judged by the fact that your processes perform reliably and quickly, but above all by the fact that everything feels very easy for you. Get started with us right away and take a look at our IPR demo landscape to see the benefits for yourself. Place your trust in ORBIS as the first mover on the market when it comes to IPR applications.

• They shorten your customers' search and decision-making processes.
• They make complex products and product ranges easily accessible.
• They accelerate the sales process.
• They minimize training costs and generate more sales in the same amount of time.
• The solution supports you with the global marketing of your products.

SAP IPR uses machine learning. When customers specify their requirements, machine learning provides intelligent and tailored suggestions based on historical sales data and the product/product configuration requirements. It also gives a "confidence score" that shows how certain the AI is that it has actually delivered the right suggestion. - An important feature for making the right decisions with confidence.

IPR and generative AI can understand, process and interpret inputs with continuous text and tender texts. On this basis, they determine what customers actually need and give the corresponding recommendations based on SAP data and AI knowledge. In practice, this is a big advantage because customers can use requirements instead of design information as a basis for inquiries.

The flexible data model design enables the integration of features using classification data from SAP S/4HANA on-premise systems, private cloud or ECC, among others, and the use of data models for machine learning. Historical sales transaction data extracted from the above-mentioned systems can also be recorded and processed.

When creating specific quotes, SAP IPR in conjunction with CPQ (Configure Price Quote) not only provides suitable product suggestions including configuration, but is also able to generate a price suggestion based on historical prices and typical condition agreements. This is helpful for price determination, which significantly speeds up the quotation and sales process.